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ZacJac - Returns, Refunds and Exchange Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email info@zacjacsurf.com.au  to request a refund and we will assign you a tracking #.

2. Please email info@zacjacsurf.com.au for return information.

3. Include in your package a signed letter stating the reason for your return and the original receipt.


Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

If your clothing item is unused, you may exchange your clothing item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.



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